Refund policy

RETURNS

Our return policy complies with the legislation in force in Spain. You have a period of 14 calendar days from the date of receipt of your order to exercise your right of withdrawal, with no need to provide justification.

To be eligible for a return, the item must be unused, in perfect condition, and in its original packaging. It must not have been washed, altered, or show any signs of wear.

Returns will not be accepted in the following cases:

  • Custom or made-to-measure items.

  • Intimate clothing items (this exception does not apply currently but is reserved for future updates).

  • Products that, for health or hygiene reasons, cannot be returned once unsealed.

To complete your return, proof of purchase or a receipt is required.

Do not send products back to the manufacturer. To initiate a return, please contact us first at contact@koustbrand.com.


REFUNDS

Once your return is received and inspected, we will notify you by email whether your refund has been approved. If approved, the refund will be processed and automatically applied to your original method of payment within approximately 7 to 14 business days.

Partial refunds may be granted (if applicable) in the following cases:

  • The item is not in its original condition.

  • Missing components for reasons not attributable to our company.

  • The return request is made after the legal 14-day period.


EXCHANGES

We only replace items if they are defective, damaged, or if there was a shipping error. If you need to exchange it for the same item, please contact us at contact@koustbrand.com and send your product to:
Calz. Toro, 51, 37184 Villares de la Reina, Salamanca, Spain.


SALE ITEMS

Items purchased on sale or as part of a promotion are subject to the same return and refund conditions as regular-priced items, unless otherwise stated in the offer.


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be sent to the original purchaser.


RETURN SHIPPING

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or our error.

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund where applicable.

We recommend using a trackable shipping service or purchasing shipping insurance, especially for items valued over €75. We cannot guarantee that we will receive your returned item without proof of delivery.

Please send your return to:

Calz. Toro, 51, 37184 Villares de la Reina, Salamanca, Spain.